How to cite (IEEE): R. Wijaya, M. Ardzani, & E. Supeno "IMPLEMENTASI PELAYANAN KONSUMEN BENGKEL GUNAWAN SINGOJURUH DI TINJAU MENURUT EKONOMI SYARIAH," Tijarah: Jurnal Ekonomi Syariah, vol. 5, no. 2, , Jul. 2026. https://doi.org/10.59818/tijarah.v5i2.3299

How to cite (APA): Wijaya, R., Ardzani, M., & Supeno, E. (2026). IMPLEMENTASI PELAYANAN KONSUMEN BENGKEL GUNAWAN SINGOJURUH DI TINJAU MENURUT EKONOMI SYARIAH. Tijarah: Jurnal Ekonomi Syariah, 5(2). https://doi.org/10.59818/tijarah.v5i2.3299

How to cite (Chicago): Wijaya, Rafly Mahreza, Ardzani, M. Khanif, AND Supeno, Edy Imam. "IMPLEMENTASI PELAYANAN KONSUMEN BENGKEL GUNAWAN SINGOJURUH DI TINJAU MENURUT EKONOMI SYARIAH" Tijarah: Jurnal Ekonomi Syariah [Online], Volume 5 Number 2 (29 July 2026) https://doi.org/10.59818/tijarah.v5i2.3299

How to cite (Vancouver): Wijaya R, Ardzani M, & Supeno E . IMPLEMENTASI PELAYANAN KONSUMEN BENGKEL GUNAWAN SINGOJURUH DI TINJAU MENURUT EKONOMI SYARIAH. Tijarah: Jurnal Ekonomi Syariah [Online]. 2026 Jul; 5(2). https://doi.org/10.59818/tijarah.v5i2.3299

How to cite (Harvard): Wijaya, R., Ardzani, M., & Supeno, E. ,2026. IMPLEMENTASI PELAYANAN KONSUMEN BENGKEL GUNAWAN SINGOJURUH DI TINJAU MENURUT EKONOMI SYARIAH. Tijarah: Jurnal Ekonomi Syariah, [Online] 5(2). https://doi.org/10.59818/tijarah.v5i2.3299

How to cite (MLA8): Wijaya, Rafly Mahreza, M. Khanif Ardzani, & Edy Imam Supeno. "IMPLEMENTASI PELAYANAN KONSUMEN BENGKEL GUNAWAN SINGOJURUH DI TINJAU MENURUT EKONOMI SYARIAH." Tijarah: Jurnal Ekonomi Syariah [Online], 5.2 (2026): ##plugins.citationFormats.mla.noPages## Web. 23 Oct. 2026 , https://doi.org/10.59818/tijarah.v5i2.3299

BibTex Citation Data :

@article{Tijarah3299,
    	author = {Rafly Mahreza Wijaya and M. Khanif Ardzani and Edy Imam Supeno},
    	title = {IMPLEMENTASI PELAYANAN KONSUMEN BENGKEL GUNAWAN SINGOJURUH DI TINJAU MENURUT EKONOMI SYARIAH},
    	journal = {Tijarah: Jurnal Ekonomi Syariah},
    	volume = {5},
    	number = {2},
    	year = {2026},
    	keywords = {Service Implementation, Islamic Economics, Islamic Business Ethics, Ijarah Contract ; Implementasi Pelayanan, Ekonomi Syariah, Etika Bisnis Islam, Akad Ijarah},
    	abstract = {This study is motivated by the importance of honest, transparent, and accountable customer service in workshop businesses in accordance with Islamic economic principles. It aims to describe the implementation of customer service at Gunawan Singojuru Workshop, analyze its conformity with Islamic economic principles, and identify the supporting and inhibiting factors. This study employs a descriptive qualitative approach with a field research design. Data were collected through in-depth interviews, observation, and documentation, then analyzed using the interactive model of Miles, Huberman, and Saldaña. The findings indicate that the workshop implements the principles of honesty at 100%, transparency at 93%, justice at 97%, trustworthiness at 100%, and mutual consent and freedom from gharar at 90%. Its service practices also fulfill the essential pillars and conditions of the ijarah contract. Supporting factors include the owner's understanding, internal supervision, and a religious community environment, while inhibiting factors include mechanics' limited understanding of Islamic principles, time constraints, and customer characteristics. The study concludes that the workshop's customer service generally conforms to Islamic economic principles. ABSTRAKPenelitian ini dilatarbelakangi oleh pentingnya pelayanan konsumen yang jujur, transparan, dan bertanggung jawab dalam usaha jasa bengkel berdasarkan prinsip ekonomi syariah. Penelitian ini bertujuan mendeskripsikan implementasi pelayanan konsumen di Bengkel Gunawan Singojuruh, menganalisis kesesuaiannya dengan prinsip ekonomi syariah, serta mengidentifikasi faktor pendukung dan penghambatnya. Penelitian menggunakan pendekatan kualitatif deskriptif dengan jenis penelitian lapangan. Data dikumpulkan melalui wawancara mendalam, observasi, dan dokumentasi, kemudian dianalisis menggunakan model interaktif Miles, Huberman, dan Saldaña. Hasil penelitian menunjukkan bahwa pelayanan bengkel menerapkan prinsip kejujuran sebesar 100%, transparansi 93%, keadilan 97%, amanah 100%, serta kerelaan dan bebas gharar sebesar 90%. Praktik pelayanan juga memenuhi rukun dan syarat akad ijarah. Faktor pendukung meliputi pemahaman pemilik, pengawasan internal, dan lingkungan religius, sedangkan hambatannya mencakup keterbatasan pemahaman mekanik, waktu, dan karakteristik konsumen. Penelitian menyimpulkan bahwa pelayanan bengkel secara umum sesuai dengan prinsip ekonomi syariah. },
        	issn = {2830-5183},        	doi = {10.59818/tijarah.v5i2.3299},
        	url = {https://jurnal.penerbitwidina.com/index.php/TIJARAH/article/view/3299}
    }
    

Refworks Citation Data :

@article{{Tijarah}{3299}, author = {Wijaya, R., Ardzani, M., Supeno, E.}, title = {IMPLEMENTASI PELAYANAN KONSUMEN BENGKEL GUNAWAN SINGOJURUH DI TINJAU MENURUT EKONOMI SYARIAH}, journal = {Tijarah: Jurnal Ekonomi Syariah}, volume = {5}, number = {2}, year = {2026}, doi = {10.59818/tijarah.v5i2.3299}, url = {} }